Profiling Utility Direct Debits
Energy company Spark is a great alternative to the “Big 6″ utility companies, delivering great customer service, lower prices, innovative benefits and greener energy, in particular to property managers and letting agents. With their consumer needs in mind Spark is about to introduce a new user friendly approach to calculating monthly Direct Debit payments – Profiled Direct Debit – and is perfect for a tenanted property.
A typical tenant is happy to pay for their gas and electricity by Direct Debit, however when they move out of a property it could result in receiving a rebate where you could challenge what did the energy supplier do with the money when they had it? or you get a huge moving out charge suggesting that you need not have set up paying by a Direct Debit scheme in the first place.
The new scheme would mean you still know how much you are paying in advance allowing you to budget accordingly, but your payments would be more in line with your actual usage, resulting in fewer nasty surprises when you move out. The monthly Direct Debits are set in advance for the year ahead – based on historical usage or industry estimates for your property – ensuring payments closely match the properties seasonal usage, instead of simply being 1/12th of the overall annual usage.
Source;
Sparkenergy.co.uk/ News/ (Introducing Profiled Direct Debit-25.09.09)
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Customers to come first regard Energy Utilities
According to Manuel Rodrigues Da Costa, who is the vice chairman of the networks committee of energy utility group Eurelectric –“The European Commission and the regulators should place the customer at the centre of the – energy network unbundling – process”
Eurelectric – the association of the electricity industry across Europe incorporating electricity producers, suppliers, traders and distributors, has put forward a set of customer-focused indicators on whether the electricity market is indeed working effectively.
The association stated that customers are more interested in seamless supplier-switching and data handling rather than the organisational structure of their energy suppliers.
Eurelectric are attending the Citizens Energy Forum in London this week unveiling a retail market design of their model – The European Commission established the Citizens’ Energy Forum as a new regulatory platform based on experiences gained in the Florence and Madrid Forums, where the aim of the Forum is the implementation of competitive, energy efficient and fair retail markets for consumers.
Sources;
Ec.europa.eu
Utilityweek.co.uk/ News/ Europe (Energy utilities want customers at the centre of a competitive market-30.09.09)
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Gas suppliers satisfaction survey
CNG is a commercial gas supply company and the business was set up in 1994 following the deregulation of the UK gas industry – In a bid to ensure that the gas supplier is offering customers outstanding value and is maintaining its high standards of customer care; CNG has launched a brand new customer satisfaction survey.
A sneak preview is available online www.cngltd.co.uk /Media Centre/ CNG launches new customer satisfaction survey and it has been designed to further boost the company’s service provision to all CNG customers, making sure everyone enjoys the very best CNG experience.
Why not utilise the expertise of Utility Exchange to compare the business market for cheaper gas, electric, and telecommunication utilities, saving you time, energy and most of all money; www.utility-exchange.com
Source;
Cngltd.co.uk/ Latest News