Please read the following carefully to understand our practices regarding your personal data and how we will treat it. When you provide data to us, you are deemed to have read and agreed to this privacy policy.

This policy forms part of our terms and conditions which set out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

In this privacy policy references to “we”, “us” and “our” are to Utility Exchange Online Limited (our registered office address is 13 – 15 Regent Street, Nottingham, NG1 5BS. (Company number: 06712937)). References to “our Website” or “the Website” are to www.utility-exchange.co.uk and all associated sub-domains.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Utility Exchange Online Limited and our trading address is Unit 1, Melbourne Court, Pride Park, Derby, DE24 8LZ.

The data we collect about you includes the information you submit to us in any form of correspondence as well as data collected about your visit to our website such as your IP Address, your geographical location, browser type, referral source, length of visit and number of page views. This is statistical data about our users’ browsing actions and patterns, and does not identify an individual.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ menu. Cookies are used to help us improve our site and to deliver a better and more personalised service.

The data you provide to us will be used to;

• Process your order
• Provide after sales service (we may have to pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service)
• To improve your browsing experience by personalising the website
• To send you information on our other products and services by post, telephone or by electronic means (e-mail or SMS). If you do not wish to be informed of other products or services you can opt out.

All information you provide to us is stored on our secure servers. Where a password is used to enable you to access certain parts of our site, you are responsible for keeping this password confidential.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the data protection act.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Utility Exchange Online Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Utility Exchange Online Limited, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If you follow a link from our website to any other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Data Protection
Utility Exchange
Unit 1
Melbourne Court
Pride Park
Derby
DE24 8LZ

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you are happy with any changes.

If you have any questions about this policy or our treatment of your personal data, please write to us by email to dataprotection@utility-exchange.co.uk or by post to the ‘data protection’ address listed above.