Paper billing reduced by E.ON
Customers paying for their gas and electricity services supplied by E.ON – by the method of direct debit – will now receive paper bills just twice a year instead of the current quarterly billing process.
E.ON who provides gas and electricity as well as renewable energy to homes and businesses, stated that this moves not only has an environmental benefit by sending fewer bills a year, but it would also help those customers paying by monthly direct debit to manage their budgets.
According to an E.ON spokesperson the main benefit of direct debit allows customers to even out their payments across the year, so they will continue to review these customers’ payments each quarter and should any changes be required E.ON will notify the customer and send out a statement to the customer.
However, Confused.com, a utility comparison site, has criticised E.ON’s move, considering it to be a case of the rich robbing the poor – on behalf of the online company, Mr. Gareth Kloet commented:
“E.ON is robbing Peter to pay Paul by billing direct debit customers half-yearly”
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Source;
Energychoices.co.uk/ Energy News (Direct debit E.ON customers cut to two bills a year-01.10.09)