Which Suppliers Do Utility Exchange Work With?

Utility Exchange work with a range of companies covering the different services offered.
With regards to Business Energy, Utility Exchange work with ‘The Big Six’ suppliers which include Eon (aka Powergen), NPower, Scottish & Southern (which includes Scottish Hydro Electric, Southern Electric, Swalec, Atlantic Electric & Gas) , Scottish Power, EDF, British Gas (which includes Scottish Gas, Electricity For Business (E4B), Bizz Energy, Electricity Direct, Enron)

When dealing with Business Telephony Utility Exchange use a range of suppliers including The Carphone Warehouse Group, OneBill Telecom, Cisco and of course British Telecom. In addition to these suppliers the 5 Main Mobile Networks are also suppliers, these include O2, Orange, T-Mobile, Vodafone and Three.

Can Anyone Get A Quote?

Utility Exchange can only quote for business customers. If you are a business, from a Plc, Ltd, LLP or even a sole-trader you are able to get a quote. There are several factors that will determine the amount of quotes available to you and the prices of the quotes, these range from your company credit rating to your industry type.

How Do I Change Supplier

Once you have been through the quoting process the next thing to do is choose a quote and then sign-up with the supplier. This can be done in two ways.
If you are dealing with a Utility Exchange Sales Agent then you should inform him/her that you wish to go ahead with the chosen quote and then you will be taken through a verbal contract. Once this is complete the process of changing to your chosen supplier will begin.
If you are using an online calculator you will be given the option of ‘Sign-Up Online’. If you select this option you will be guided through half a dozen questions in order to gather the required information to process your order. Once this has been done your order will be processed with your chosen suppler.

What Information Do You Need From Me, and Why?

In order to deliver a quote to you we need a few basic pieces of information. We need your contact details in order to get a quote back to you. This includes your name, company name, telephone number and email address. In addition to this we need your address in order to both confirm we are looking at the right company (as there could be many companies trading with the same name) and to confirm the details of any fixed services within your premises eg. Electricity or gas Meter or any fixed telecom lines from BT. With this information gathered we can accurately provide a quote for you safe in the knowledge that the prices we are offering are a true fit to your business and your business premises.

Is Utility Exchange Independent?

Utility Exchange is 100% independent. There are no ties to any individual supplier and the news, guidance and advice we deliver to you is based on your individual requirements. The Online Calculator is designed to return all available quotes and the Sales Agents are paid a fixed salary regardless of which supplier you decide to contract with.

How Do You Make Money

Utility Exchange operate as a sales introducer, and in doing so generates a commission on each sale, once it successfully goes live with the supplier. It is therefore in the best interest of Utility Exchange to ensure your service is switched as quickly and seamlessly as possible.

How Accurate Are Your Quotes?

When you receive a quote from Utility Exchange you can be sure the quote is accurate. If there is any doubt about providing a quote we will contact you and ask you to confirm additional information prior to providing a quote.

How Do I Get A Quote

In order to get a Business Electricity Quote, or any other quote for that matter, you can either contact us by calling 080 411 88 30 or you can complete the appropriate form on the website. Once this has been done it only takes us 5 minutes to get your quote and then we will be able to talk you through the options.

What Is An MPAN?

An MPAN is a number that is used to identify your Electricity meter. This number is usually printed on your bill and is set out in 2 rows of numbers with a large ‘S’ at the left hand side. This is often referred to as an ‘S Number’.

What Is An MPR?

Much like an MPAN, the MPR is a gas Meter Point Reference Number. This is a unique identifying number to allow a supplier to quote for your supply or to make changes to your supply including transferring to an alternative supplier.

What Is A Half Hourly Supply?

Half Hourly supplies are in place with high users of electricity. Identifiable by the first 2 digits of your MPAN, if you see ‘00’ you have got a half hourly meter and we will need to manage this quote request manually as we have to gather information from your existing supplier and then get quotes based on this information. The process of gaining a quote may take slightly longer but the end result will be the same, and as you use much more electricity any % saving we make for you will result in a large financial saving each month.

How Long Will It Take To Switch Supplier?

The process of changing suppliers normally takes 4 – 6 weeks. During this process there could be an objection from your existing supplier or a few questions from your new supplier. If anything comes up during this process we will be informed and we will come and let you know the situation so your expectations can be managed accordingly.

What Is Climate Change Levy?

Climate Change Levy is another form of government tax that applies to both electricity and gas supplies. Introduced in 2001, this charge is designed to encourage business customers to become more energy efficient. This charge applies to all suppliers and is a fixed charge, currently 0.47p per KWH for electricity and 0.154 p per KWH for gas.