Customers to come first regard Energy Utilities
According to Manuel Rodrigues Da Costa, who is the vice chairman of the networks committee of energy utility group Eurelectric –“The European Commission and the regulators should place the customer at the centre of the – energy network unbundling – process”
Eurelectric – the association of the electricity industry across Europe incorporating electricity producers, suppliers, traders and distributors, has put forward a set of customer-focused indicators on whether the electricity market is indeed working effectively.
The association stated that customers are more interested in seamless supplier-switching and data handling rather than the organisational structure of their energy suppliers.
Eurelectric are attending the Citizens Energy Forum in London this week unveiling a retail market design of their model – The European Commission established the Citizens’ Energy Forum as a new regulatory platform based on experiences gained in the Florence and Madrid Forums, where the aim of the Forum is the implementation of competitive, energy efficient and fair retail markets for consumers.
Sources;
Ec.europa.eu
Utilityweek.co.uk/ News/ Europe (Energy utilities want customers at the centre of a competitive market-30.09.09)