A number of suppliers have agreed to make changes as a result of the Contract End Date (CED) campaign which aims to make business energy bills fairer.
The CED campaign has been supported by thousands of businesses and charities and as a result of the campaign a number of business energy suppliers have agreed to improve their communications with business customers.
The campaign wants to make it easier for businesses to review energy tariffs and it has called for Contract End dates and how much notice is required to terminate the contract, to be printed on bills. The campaign has also called for renewal letters to be sent by Recorded Delivery and for them to show the difference between how much the customer is currently charged and the proposed new rates.
CNG has said it will introduce CEDs on bills and send renewal letters by Recorded Delivery as early as August. E.ON has agreed to put CEDs on bills and says it will look at other ways to make communications between supplier and customer better. ScottishPower says it already sends renewal letters by Recorded Delivery to some of its customers.
The managing director of CNG, Jacqui Hall said, “CNG is embracing the opportunity to represent independent energy suppliers in the pioneering bid to promote greater competition and better, more accurate communication between energy providers and customers. Delivering clear, concise information at regular intervals to our customers on their notice period and contract end date will empower them to seek out the best deal for their needs at any one time and overall, this move will increase accountability and credibility in this industry”.
Sales director at E.ON, Anthony Ainsworth, said “Our small business customers want clearer information about when their contract ends and the options they have at this point which is why we’ll be putting Contract End Dates on our bills by the end of the year”.