Unified Communications – UC, simplify and incorporate all forms of communications to optimise business processes as well as reduce response times, help manage flows and eliminate device and media dependencies. Computing expert, Martin Courtney, a former systems support analyst at the Home Office, has outlined why unified communications could be so important to businesses…
In an article for computing.co.uk, Mr. Courtney explains some of the benefits of UC including the fact that it provides is a wide variety of benefits which go beyond just telephony, including voicemail and mobility.
This is because UC integrates real-time communication services, like instant messaging, presence information, Telephony (including IP telephony), video conferencing, call control and speech recognition with non real-time communication services, such as unified messaging – integrated voicemail, e-mail, SMS and fax.
Businesses can also improve their training by implementing unified communications systems which integrate video conferencing, thus saving precious time and money, for example, on travelling and accommodation expenses.
The potential return on investment is also an advantage – Courtney cites two NHS primary care trusts that were able to achieve a payback from the transition in approximately 18 months.
In addition, a survey conducted by Siemens reveals that 51% of communication professionals believe unified communications systems will be widely implemented by 2012 – with a recent investigation by Wainhouse Research estimating that the global unified communication market could be worth approximately $30 billion in 2015.
Source: outsourcery.co.uk – a unified communications and hosted IT company
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